Service is important to us and that’s why we have a no quibble complaints process.

Complaints Code of Practice
In the unlikely event that there’s something you’re not happy with, we want to be able to put it right quickly and without fuss.

Contact one of our managers in the first instance by phone or email us as soon as possible: 0800 559 3552 or [email protected].
We’ll aim to deal with the issue there and then, or work with you to rectify it to your complete satisfaction.

Alternatively write to:
Cardale Garage Doors
C/O Novoferm UK Limited
Unit 5-9 North Luton Industrial Estate
Sedgwick Road
Luton LU4 9DT


Get your burning questions answered by browsing through our comprehensive FAQs page.


If you’d like to issue a complaint to a member of our team, please fill out our online form.


To look over our product specifications in more detail, download some of our key information.
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