In the unlikely event of a warranty claim becoming necessary please contact the dealer or distributor who supplied the door.
To enable your claim to be processed without delay you should provide the following information:
Your name, address and contact telephone number
The original invoice and date of purchase
A description of the door, the door type and the product number
A description of the reason for the claim
Your dealer will then supply details of your claim, together with a copy of the warranty card supplied with the door and proof of purchase, to the warranty department at Cardale. An assessment of the claim will be made. This may mean Cardale will need to come and inspect your door at your premises. In the event that there is no legitimate claim under the terms of the warranty you may be liable for the costs of this visit. It is essential that you take note of the care and usage instructions provided with your door and you follow these instructions throughout the lifetime of your door.
The warranty does not cover:
Normal wear and tear
Priming and other surface protection treatments
Negligent or wanton destruction
Incorrect surface protection treatments or treatments applied too late
Repair by a non-qualified installer
Use of non-Cardale parts without the approval of Cardale
Damage or removal of the product number or making it unidentifiable
External influences, such as fire, salts, water, acids, alkaline solutions, abnormal environmental influences
Mechanical damage caused by improper transport or installation
All dark colours which are exposed to direct sunlight should be avoided. Dark coloured doors may undergo expansion due to heat absorption. Such instances are not covered by the guarantee, however normal performance will revert when the door has cooled down if the heat absorption has affected the door’s performance.
All colour samples depicted in this brochure are as close to the original manufacturer’s colours as possible. Garage doors supplied may vary in colour from the brochure representation.
All orders are accepted on the understanding that the goods will be subject to the prices ruling at the time of delivery, unless other terms are specifically agreed. All prices are in £ sterling and exclude VAT. UK mainland delivery is included to the buyer’s trading address – delivery to site £54.00 (subject to access). A 25% handling charge applies to all unwanted items on standard stock items only. Items must be returned unopened and in an unused condition. All returns are subject to acceptance by Cardale Garage Doors. All doors are bespoke and made to order. Your right to cancel is not available on non-standard made to order doors.
Due to the progressive outlook of Cardale we reserve the right to alter specifications to design and manufacture without notification. All specifications and details are correct at the time of publication, errors and omissions excepted.
Colour match pairs of doors should be ordered together to obtain the best colour match, bearing in mind the limitations of the materials used in the construction. Timber garage doors cannot be ordered as matching sets. Size variations; as the size of a door changes in height and/or width, the panel frequency and profile can change, therefore doors of the same style but of different sizes can be significantly different in appearance. Clearances; all doors require operating clearances, i.e. the gap between the door panel and frame opening, these are inbuilt during manufacture and should not be reduced by means of infills, or draught proofing. Deflection; when in the open position, all doors will display a level of vertical deflection or ‘sag’ across the width of the panel. Individual manufacturers’ specifications should be consulted for exact tolerances.